The following (together with the documents or web pages referred to herein) are the terms and conditions on which Oasis Laundry Solutions Limited (“Oasis Laundry Solutions” or “We”) will supply such services (the “Services”) to you as you request by placing an order with us. The nature and pricing of the Services are detailed for you on our website https://oasislaundrysolns.com
Please read these terms and conditions carefully before ordering any Services from our Site. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions and you accept that our Services are subject to these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked “I have read and accepted the Terms and Conditions” below if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our Site.
1. Information about us
https://oasislaundrysolns.com is a site operated by Oasis Laundry Solutions. We are registered by URSB/URA under our Business Name Registration number is 80020002952205 and with our registered office at Bulenga after Shell, Mityana road in Wakiso District.
2. Orders
2.1 Our Site is only intended for use by persons and businesses within and 9 miles from Kampala.
2.2 By placing your order (the “Items”) completing the form above and clicking “I have read and accepted the Terms and Conditions” below. The price of any Services will be as quoted on the payment schedule as viewable at https://oasislaundrysolns.com/pricing (the “Payment Schedule”) available for you to read when you log in to our Site.
2.3 Your Order constitutes a request for the provision of Services following this Payment Schedule and any instructions you include at the time of placing your order.
3. Your status
By placing an Order through our Site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 16 years old
(c) You have read and understood the Payment Schedule, and are aware of the prices of our Services and the total cost of your Order
4. Services
4.1 All Orders are subject to acceptance by us, and We will confirm such acceptance to you by sending you an e-mail to confirm which Services will be carried out (“Service Confirmation”). The Service Confirmation will confirm the Items placed on the order form (Inventory) or with the Pickup personnel and the pricing for the provision of Services to those Items.
4.2 You will be asked to confirm that the Service Confirmation matches your order list of the Items placed in the carry bags or with the pick personnel before we begin carrying out the Services; however, the Service Confirmation will include instructions on how to contact us if you believe any mistakes or errors have been made. If you believe this to be the case you must do so, immediately as the Services will in most circumstances be commenced on the same day on which the Order is placed. The contract between us (“Contract”) and you will only be formed when We send you the pickup personnel.
4.3 Certain Items may not match the descriptions included in the Payment Schedule (or the assumptions upon which it is based), whether because of their size, nature, delicate or heavy fabric, the amount of cleaning required, or some other substantive reason. Oasis Laundry Solutions reserves the right to agree on separate pricing arrangements for such Items and in such circumstances will contact you to discuss such pricing.
The Contract will therefore only relate to those Services that We have confirmed in the Service Confirmation. We will not be obliged to provide any other Services that may have been part of your Order until such Services have been confirmed in a separate Service Confirmation.
5 Minimum Order Size and First Order Discount All Orders are subject to a minimum price of UGX 30,000 (the “Minimum Order Size”). If the Order amounts to less than the Minimum Order Size, the Minimum Order Size will still be charged in respect of that Order. The first order a customer places may, in our absolute discretion, be subject to a First Order Discount, of an amount or percentage amount with or without limitations, specified on our website and displayed at the moment of ordering.
Out-of-date printed marketing materials may not display the latest, correct First Order Discount. In this case, the First Order Discount displayed on our website at the point of order shall be used. We recommend you check carefully the details of the First Order Discount when ordering. Unless otherwise stated, the First Order Discount will be capped at a maximum of 15%.
6. Turnaround Times
6.1 JLS Laundry Services makes no guarantees as to turnaround times. We will use our reasonable endeavors to provide the Services within the turnaround times detailed on our Site, however, circumstances beyond our control can sometimes result in a delay in Services.
6.2 We accept no responsibility for any loss or damage that may result from failure to provide any Services within the turnaround times listed on our Site. We may, in our absolute discretion, decide to compensate you if the listed turnaround times are not met, however, such compensation will only be as a credit against future Orders.
7. Placing Order.
7.1 Please ensure the pockets of all Items have been emptied and no loose possessions have been included by accident. We will not be checking the pockets of Items and accept no responsibility for any loss arising from the Services being carried out without the pockets of the Items having been emptied or any loose possessions having been accidentally left in the pockets.
7.2 If you leave Items, in such circumstances we will keep hold of the Items and contact you, however, if we have not been able to identify the owner of the Items within 3 months or those Items have not been collected we will register them with Uganda police within our area of operation.
8. Return of Items
8.1 Once the Services have been carried out and have not made payment, the Items will be returned to the same place or any other location of your choice around Kampala and we will contact you by phone/text. unless you have made a valid payment with our secure mobile money platforms.
You should note that we will commence the provision of the Service on the understanding that payment will be received before the Items are ready to be returned.
8.2 Items Must be returned to the owner within 24 hours. Under uncontrolled circumstances, the items will be returned to Oasis Laundry Solutions and you will need to contact us to arrange re-delivery.
8.3 Shirts will be returned folded /on hangers unless you specify otherwise.
9. Price and payment
9.1 The prices in the Payment Schedule are inclusive of any VAT that may be payable.
9.2 Prices are liable to change at any time, but changes will not affect orders in respect of which We have already sent you a Service Confirmation.
9.3 Our site contains a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our site may have been incorrectly priced. We will normally verify prices as part of our procedures so that, where a Service’s correct price is less than our stated price, we will charge the lower amount when providing the Service to you. If a Service’s correct price is higher than the price stated on our site, We will notify you in the Service Confirmation.
9.4 We are under no obligation to provide the Services to you at a fare (lower) price, even after We have sent you a Service Confirmation if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
9.5 Payment for all Services must be by MTN / Airtel mobile money or MTN MoMo pay, by PayPal, or in some limited cases by Direct Cash. We will charge you a withdrawal fee upon sending the fees
10. Delivery Bags
10.1 It is your responsibility to keep and look after the delivery bag whilst we are providing the Services.
11. Our liability
11.1 We warrant to you that any Services provided by us will be of satisfactory quality and reasonably fit for all the purposes for which Services of the kind are commonly supplied. Oasis Laundry Solutions makes no guarantees that it will be able to get all stains out, when carrying out the Services.
11.2 We are not responsible for indirect losses that happen as a side effect of any main loss or damage, including but not limited to (a) loss of income or revenue (b) loss of business (c) loss of profits or contracts (d) loss of anticipated savings (e) loss of data, or (f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.
11.3 Any Items that you believe have been lost or damaged must be reported within 5 days of the Order being fulfilled. Any compensation for loss of or damage to Items, will be in the absolute discretion of Oasis Laundry Solutions, without admission of liability and only given by Textile Services Association Guidelines.
12. Written communications
Applicable laws require that some of the information or communications We send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by Phone/Text or e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13. Notices
All notices given by you to us must be given to Oasis Laundry Solutions Bulenga. We may give notice to you at either the e-mail or phone/Text you provide to us when placing an order or in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or five days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed.
14. Events outside our control
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a “Force Majeure Event”).
15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, Curfew, lock-outs or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster. (d) Impossibility of the use of railways, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government.
15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
16. Waiver
16.1 If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if We fail to exercise any of the rights or remedies to which We are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
16.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing by clause 12 above.
17. Severability If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
18. Entire agreement
18.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
18.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking, or promise given by the other or implied from anything said or written in negotiations between us before such Contract except as expressly stated in these terms and conditions.
18.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, before the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
18.4 Any other promotions, discounts, credits, or rebates are entirely at the discretion of Oasis Laundry Solutions.
19. Our right to vary these terms and conditions
19.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, changes in our system’s capabilities or any other reason.
19.2 You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Service Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions).
20. Law and jurisdiction
Contracts for the purchase of Services through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Ugandan law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Uganda.